These General Terms and Conditions regulate the use of the website by the user and the use of the Web store.
In the General Terms and Conditions, the terms written in bold will have the meaning given below:
Websites means all websites, ie Internet sites owned by Zlatarna Križek doo, including, but not limited to, www.krizek.hr.
User means any person, legal or natural, who accesses the Website.
Zlatarna Križek doo means Zlatarna Križek doo, with its registered office in Zagreb Velika Gorica, Zagrebačka 64, entered in the court register of the Commercial Court in Zagreb under the registration number of the subject of registration (MBS), OIB 72011784982
The General Terms and Conditions apply to registered users. A registered user (hereinafter user or registered user) can become any person who is fully capable and who accepts the terms of business of Zlatarna Križek doo During the first purchase, the customer must register and fill in all required fields with true information. Acceptance of the general terms and conditions of the customer is confirmed by his registration, which makes him a registered user. The user is obliged to take care of the security of his user password and change it from time to time. Zlatarna Križek doo is not responsible for cases of misuse of the user password, but will act accordingly immediately after the user reports the probable misuse. Zlatarna Križek doo completely disclaims any liability that may in any way arise from, or in any way related to the use of this website, for any actions of users using or abusing the content of this website, and for any damage that may be incurred by the user or any third party in connection with the use or misuse of the content of this website.
The registered user has the right to buy items on the website and use them in good faith and intention.
Zlatarna Križek doo reserves the right to change the general terms and conditions of business and use of this site at any time. The changes take effect at the time of publication, of which the user will be notified by e-mail. It is considered that by accessing the site, the user is familiar with the current rules and conditions of use, and when confirming the purchase, he confirms it. Zlatarna Križek doo strives to keep the information on items accurate and up-to-date, but distances itself from possible errors in the published information. Zlatarna Križek doo does not take responsibility or guilt for any errors or omissions in the content on this website, as well as for the accuracy of the information published, or is not responsible for the occasional non-functioning of the site or its parts. The photos and views on this page and partner pages do not have to match the products that are actually available. Some photos may be typical for a particular product type. If the supplied product significantly deviates from the product with the required characteristics, Zlatarna Križek doo will inform the customer and act according to the agreement.
LIMITATIONS OF USE AND LIABILITY
The user undertakes not to:
- use the website in any way that is contrary to positive regulations;
- post on websites or distribute through websites any content that is contrary to positive regulations, including, but not limited to, harmful, threatening, harassing, vulgar, pornographic content, content that spreads hatred and racial intolerance, content that offends others rights and interests and the like;
- modify, delete or destroy any data on the website;
- use the website to infringe the rights of third parties, including for infringing a secret, intellectual property right or other right or interest of third parties;
- use the website to send e-mails contrary to these General Terms and Conditions;
- enter or distribute through the website any illegal software, including but not limited to viruses, spyware, trojans, or the like.
Documents, data and information published on the website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of Zlatarna Križek doo or in any way that may cause damage to Zlatarna Križek doo or any third party. Documents, data and information published on this website may be used only for the individual needs of users in compliance with all copyrights and proprietary rights and the rights of third parties.
By using the content of this website, the user accepts all risks arising from the use of the website and accepts and uses the content of the website exclusively for personal use and at his own risk.
Zlatarna Križek doo completely disclaims any liability that may in any way arise from, or in any way related to the use of the website, and for any actions of users using or abusing the content of the website, and for any damage that may incurred by the user or any third party in connection with the use or misuse of the content of the website.
The Websites also contain documents, data, information as well as links ("links") to other Websites created by third parties which will, to the extent necessary and possible, be marked as such. Zlatarna Križek doo has no control over the said documents, data, information or other Internet sites at all and completely disclaims any responsibility, including but not limited to the accuracy, completeness and availability of content on Internet sites created by third parties. Zlatarna Križek doo disclaims any responsibility for any content displayed on such third party sites, as well as for any products or services acquired through such third parties. Such third parties shall not be deemed to be in any way affiliated with Zlatarna Križek doo merely because of a link to the Website.
Zlatarna Križek doo reserves the right to change the content of the website, the right to cancel the website, and the right to restrict access to the website, all without notice and will not be responsible for any possible consequences arising from such changes, cancellations or restrictions.
Zlatarna Križek doo will not be liable for any possible consequences arising from the unavailability of the website due to any technical reasons.
Zlatarna Križek doo reserves the right to change the prices of its products and services.
Zlatarna Križek doo reserves the right to prevent access to the website to IP addresses, (or users) from which actions contrary to these General Terms and Conditions are performed, and on that basis will not bear any responsibility.
USE OF WEB TRADE SERVICE
Every registered user can buy items from the offer of Zlatarna Križek doo shown on the website www.krizek.hr. The purchase agreement between the registered user and Zlatarna Križek doo becomes valid upon receipt of the ordered shipment.
Zlatarna Križek doo undertakes to deliver all ordered and paid products that are available in stock at the time of delivery. In case of impossibility of delivery, Zlatarna Križek doo will contact the user and arrange a new delivery date, replacement product or cancellation of the ordered product, while other available products will be delivered. In case of impossibility of delivery of the ordered and paid product, Zlatarna Križek doo will refund the funds.
The use of the Web Store is available to users who are of legal age and fully capable of business and access the website of Zlatarna Križek doo
By accepting the general terms and conditions when confirming the order, and before payment, the user confirms:
- to fully accept these general conditions;
- completeness, accuracy, truthfulness and timeliness of personal data;
- to give Zlatarna Križek doo explicit consent to be able, in accordance with the provisions of the Personal Data Protection Act, to process personal data for the needs of its own records and the provision of other services, the need to create a database of customers, notifications of new products and services.
The User of the Web Store agrees that the purchase through the Web Store is made by the user purchasing products and services available through the Web Store ("Products") by selecting them based on the image and basic description of the product.
Product ordering is done electronically. By clicking on the "add to cart" icon, the selected product is saved in the consumer cart. To continue the procedure, it is necessary to click on the "contents of the basket" where all the selected items are located. Goods are considered ordered when the customer goes through the entire ordering process. At the e-mail address you specified as the customer, you will receive a confirmation that the order has been received by Zlatarna Križek doo.
PRICES OF PRODUCTS AND SERVICES THROUGH WEB TRADE
All prices are expressed in kunas, including 25% VAT. The offer and prices for special promotions and discounts are valid until the expiration date stated on the website itself or until stocks last.
Delivery costs are free for all shipments and only within the Republic of Croatia, and all outside the Republic of Croatia at the prices defined in the "Cart" according to the delivery address.
By confirming the purchase, registered users complete the purchase process through the web store.
The delivery price of purchased products is not included in the price of the product.
Delivery of product returns is paid by the customer unless there is an error in the packaging of the ordered products and the customer did not receive the ordered product but another product.
Delivery of ordered and paid products takes place through the delivery service, and within 3-5 working days for products in stock or 7-10 days for products to be produced to order, and you will be in contact with customer service.
When picking up, the user is obliged to identify himself to the delivery service employee, check for any damage to the shipment, and in case of correctness of the shipment, sign the delivery note, which confirms the receipt of the shipment. In case of damage to the shipment, the user is obliged to immediately report the shipment to the delivery service employee. Zlatarna Križek doo disclaims any liability that may arise from the moment of delivery of the shipment to the delivery service until the moment of delivery to the user.
Ordered products can be paid online (Checkout), once, at the current retail price, with the following credit cards: MasterCard®; Visa® card; Maestro card;
Payment is possible by direct payment to the company's Giro account by selecting the "Offline payement" payment option, and payment details are included in the order confirmation.
PayPal payment option offered in online payment (Checkout)
RETURN OF PURCHASED PRODUCTS THROUGH WEB TRADE
The buyer has the right to unilaterally terminate the contract within 14 (fourteen) calendar days from the date of delivery of the product purchased remotely, without giving a reason.
The deadline is preclusive and begins to run from the day when the Buyer, or a third party, who is not a carrier, the product that is the subject of the contract is handed over in possession. If the Seller has not notified the Buyer of his right to unilaterally terminate the contract, the Buyer's right to unilaterally terminate the contract expires after 12 months from the expiration of the termination period under Article 72 of the Consumer Protection Act.
If the Seller has notified the Buyer of his right to unilateral termination of the contract within 12 months, counting from the deadlines specified in Article 72 of the Consumer Protection Act, the Buyer's right to unilateral termination of the contract expires after 14 days from the date of receipt by the Buyer. notice.
In order for the Buyer to be able to unilaterally terminate this Agreement, he must notify Zlatarna Križek doo of his decision to unilaterally terminate the contract before the deadline by an unequivocal statement sent by mail, fax or e-mail, stating his name, address, telephone, fax or e-mail address, and the Buyer may also use the attached example of the form for unilateral termination of the contract located on the link and the Buyer may send and fill it electronically.
In the event of termination of the contract, each party is obliged to return to the other what it received under the contract.
The buyer is obliged to bear the costs of returning the goods in case he exercises his right to unilateral termination of the contract from Article 72 of the Consumer Protection Act. In the event that in the case of distance contracts the goods due to their nature cannot be returned by mail in the usual way, the costs of returning the goods in another way are also borne by the Buyer. The buyer must return the goods without delay and no later than 14 days after, in accordance with Article 74 of the Consumer Protection Act, he notified Zlatarna Križek doo of his decision to terminate the contract. It is considered that the Buyer has fulfilled his obligation on time if before the expiration of the above deadline he sends the goods or hands them over to Zlatarna Križek doo The Buyer is responsible for any impairment of goods resulting from the handling of goods, except that necessary to determine the nature, characteristics and functionality of the goods.
Zlatarna Križek doo must without delay, and no later than 14 days from the day it received notification of the Buyer's decision to terminate the contract in accordance with Article 74 of the Consumer Protection Act, return to the Buyer everything he paid under the contract. Zlatarna Križek doo is not obliged to reimburse additional costs that result from the Customer's explicit choice of the type of transport that is different from the type of standard transport offered by Zlatarna Križek doo
Zlatarna Križek doo must refund the payment only after the goods are returned to him, ie, after the Buyer submits proof that he has sent the goods back to Zlatarna Križek doo, if Zlatarna Križek doo would have been notified before receiving the goods. Zlatarna Križek doo must refund the payment using the same means of payment used by the Buyer when paying unless the Buyer expressly agrees to another means of payment, and assuming that the Buyer is not obliged to pay any additional costs for such refund.
AMENDMENTS TO THE GENERAL TERMS AND OTHER PROVISIONS
Zlatarna Križek doo reserves the right to change these General Terms and Conditions without prior notice. Users are obliged to check the valid General Terms and Conditions every time they use the website. The applicable general terms and conditions will be published on the website